Who we are
Health Village Esher is a trading name of Esher Groves Limited. Health Village is responsible for the personal information collected through its Hub enquiry forms. For privacy questions or requests, email info@hvillage.co.uk or write to Health Village Esher, 13–17 Church Street, Esher, Surrey, KT10 8QS.
What we collect
When you submit a Hub enquiry, we collect your name, email address, optional telephone number, the health-related route you selected, the Hub page through which you contacted us, and the date, time, consent and delivery records associated with the enquiry.
Please do not submit medical records, detailed symptoms or other clinical information through the form.
How we use your information
We use this information to respond, understand the type of service you are seeking, suggest a suitable independent practitioner or practice, make the introduction you requested, confirm that the enquiry was handled, and produce anonymous aggregated enquiry statistics.
Health Village does not use the Hub form to diagnose conditions or provide medical advice.
Our legal basis
We rely on your consent to receive, handle and share the enquiry for the introduction you requested. Because the route you select may indicate something about your health, we rely on your explicit consent to process that information. You may withdraw consent before the introduction by contacting us.
Who we share it with
Authorised Health Village personnel and service providers supporting the website and email delivery may access the enquiry. We share your identifiable information with one independent practitioner or practice selected for the introduction. That practitioner or practice is responsible for its subsequent use of your information and should provide its own privacy information.
We do not sell enquiry information or use it for marketing without separate consent.
How long we keep it
We keep identifiable Hub enquiries only for as long as they are needed to respond, make the requested introduction, and handle related questions or complaints. We review the enquiries we hold and delete them when they are no longer needed. Anonymous totals that can no longer identify you may be retained for reporting. You may ask us to delete your enquiry sooner unless it must temporarily be retained for a legal complaint or dispute.
Your rights
Depending on the circumstances, you may ask us for a copy of your information, ask us to correct or delete it, restrict its use, or withdraw your consent. Contact info@hvillage.co.uk. You may also complain to the Information Commissioner’s Office.
Last updated: 11 August 2026.
